People express far more through non-verbal cues like facial expressions, gestures than they express their feelings with words. Understanding others through non-verbal communication and feeling empathy for others helps you connect with them more comfortably.
Recognizing Emotions: Example
Suppose someone at work messes up with some task. If you provide them with a harsh and sarcastic tone, it does not lead to a solution. Instead, you should try to provide constructive criticism with specifics and suggestions to face the problem face-to-face. This gives them hope and motivation to do things better.