The ability to develop and maintain good relationships, communicate clearly and manage conflict in stressful situations.
Emotions are highly contagious. If someone talks to you in an angry tone and you can keep your calm, it is highly likely that the other person will start to calm down.
The ability to develop and maintain good relationships, communicate clearly and manage conflict in stressful situations.
Emotions are highly contagious. If someone talks to you in an angry tone and you can keep your calm, it is highly likely that the other person will start to calm down.
