Action and Accountability: It’s All Wishes, Ponies, and Unicorns Until the Money’s in the Bank

Action is doing something, and in the context of the Ally Mindset, it is reactive in nature. It’s doing what you say you’re going to do when you say you’ll do it. Accountability is proactively looking out for the needs of others. This is the capstone piece of the Ally Mindset model.

Action is moving forward, accomplishing your goals. Action is about applying uncommon discipline and keeping commitments on your team, while accountability is going the extra step—recognizing a coaching moment, pausing, and doing the right thing instead of the simple or fast thing.

Accountability is proactively looking out for opportunities to serve and support others. Accountability is also ensuring that you serve and support your own needs and goals. Ultimately, the practice of action and accountability builds trust.