Technology can’t replace the importance of people skills.
Digitization is not a substitute for people skills – like creativity, empathy, adaptability and emotional intelligence – that fuel problem-solving and new product development. Even quantitative and analytical jobs require a combination of right and left-brain capabilities, or hybrid skills. As the proliferation of technology and pace of change accelerates, companies must foster healthy social systems that put people skills front and center. Robust teams prioritize healthy interactions that nurture resilience, flexibility and creativity.