Amazon sellers have ‘revolted’ against the company for not having any action plan when it comes to returned products.
They are stopping ads on Amazon and have taken to Twitter and Facebook to make their concerns public.
No matter how loud you cry @AmazonIN is not gonna hear sellers. A blind eye approach. Stopping all Ads @ECSAI_Org @JeffBezos #HearUsAmazon pic.twitter.com/jeCP6SD7C6
— Praveen K Nair (@praviknair) November 1, 2017
#HearUsAmazon People's Attending Marriage With Newly Ordered Stuff. Return It saying "Does not Like"They need for liking 15 Days. @ECSAI_Org
— Sun Infotech (@SdSuninfo) November 2, 2017
Sadly, there is no response from Amazon on this issue.
What’s the core reason?
Lotsa fake customer accounts which buy from these ecommerce sites and then return the product, citing some weird reason. Just that they don’t return the product. They end up sending stones or sending used products (note: this is marriage season in many parts of the country!).
https://twitter.com/lokeshchawla99/status/926009957836902400
#HearUsAmazon @amazonIN @AmazonHelp
No Robotic Copy Paste Replies. Step in our shoes and feel the pain. pic.twitter.com/GakalC20yr— Jay Dadarkar (@JDadarkar) November 3, 2017
@amazonIN @Flipkart Why you started own payment gateway & wallet if still you r supporting COD for most of the orders? #HearUsAmazon
— Vijay Gupta (@_vijaygupta) November 3, 2017
Amazon’s response:
“At Amazon India, we have always believed in working backwards from seller needs, make selling on our marketplace easier & profitable for them and resolve their issues. We always ensure that our sellers of different scale and sizes across all segments are well equipped to do great business. Moreover, we have invested in several programs and initiatives such as Seller University, Service Provider Network, regional seller support to name a few to help sellers with their queries and make selling on Amazon easy and convenient. In addition, we proactively engage with our sellers through various communication channels and social media to get their constant feedback. For the recent issue in question, we are already in touch with the concerned sellers to better understand their queries and resolve them.”
