Munich based B2X Care Solutions , a provider of customer care solutions for smartphones has raised $15 Million in Series B funding and has acquired majority share in, The Service Solutions (TSS) in India.
TSS is a technology enabled services company, currently one of the Apple Authorized Service Providers in India and provides managed care services to smartphone manufacturers across the world.
Through this acquisition all TSS service stores will be rebranded as B2X Care Solutions. Moving forward, B2X will leverage TSS’s deep expertise and capabilities to transfer its existing SMARTBAR model into multi-brand service and retail stores in India.
“For us to be successful in India, we know that it will require very strong local capabilities. TSS is a rising star in India and their cloud based capabilities completes the B2X technology roadmap. In addition, the TSS leadership team has a strong background and is extremely well connected in our industry in India, which opens up great opportunities for future growth.”
TSS, which was founded in 2009 and employs approximately 200 people, at present is an Apple Authorized Service Provider (AASP) and Apple Authorized Reseller (AAR). This authorization includes Service support for Apple Products at authorized locations, selling accessories for Apple products, Apple Protection Plans and Sale of Apple product.
In addition to running these locations, TSS has built a highly efficient, cloud based CRM system. TSS also develops and licenses its After Market Support Platform software to OEMs, distributors and service providers for managing after sales processes.
“We have truly built a technology enabled services company with our own software development and evolved a cloud based After Market Support Platform, and this will further increase B2X’s customer service focus in one of the fastest growing smartphone markets in the world,” said Sreevathsa Prabhakar, Founder and Managing Director of TSS.
TSS at present has 19 operational Apple Authorised Service locations in India and few under construction, with plans to expand coverage significantly by the end of 2015 across the country.
The existing management team will continue to drive business in India and Middle East for B2X, with Sreevathsa becoming the Managing Director of the new entity.