Be vulnerable with your customers

  • Communicate clearly why you are taking time off and what to expect from support staff in case of an emergency
  • This helps set expectations for how they can work with you and gives them transparency into your culture, values, and priorities
  • When customers invest in your product, they are also investing in your people, so proactively let them know

Sign Up for NextBigWhat Newsletter

Curated. Summarized. Important News. For free.

You May Also Like

Evaluation Process is Key

Your employees need to understand what is expected of them in terms of productivity. The best way to accomplish this is through the employee review process. You need to have…
View Post

Write more persuasively—bring in

Write more persuasively—bring in stories from yourself or an expert. If you start out writing, it’s natural to think, “I don’t have a lot of experience with this. How can…
View Post