Publishing platform BetaOut has launched Amplify Connect, a bidirectional user engagement solution for website owners.
The solution will give a more engaging feel to customers during a query or feedback process. Many a times users are not even sure of receiving a response after submitting a form or a query, Amplify Connect intends to change this by treating every contact made like a conversation, thereby ensuring that the visitor receives a reply from a real person directly.
On the backend side, conversations can be automatically assigned to team members. Conversations are also filtered based on their status and assigned to people. They can also be delegated to different team members, and internal team discussions can be made private on customer profiles.
The service is free to use and can be integrated with popular platforms like WordPress, Magento, tumblr etc.
Earlier last month BetaOut launched ContentCloud V2, the next version of ContentCloud that allows editors and content managers to effortlessly manage their complete content team and publish to their CMS(s).