CEO seeks to become ‘more empathetic’ after controversial mass firings

  • Vishal Garg, CEO of, is striving to be ‘more empathetic’ following his notorious termination of 900 seats via a Zoom call.
  • Garg emphasized the importance of employee satisfaction for customer delight and is taking substantial leadership training to build trust.
  • Future layoffs at are uncertain and dependent on the mortgage market, according to Garg.
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