Cloud telephony service, Kookoo’s flagship product BizPhone has announced integration with Google Analytics, enabling customers to track/manage their website visitors as well as callers from a single dashboard.
Currently, this feature will be enabled on-demand to users’ BizPhone account and allows businesses to configure Google Analytics details directly in their BizPhone account. That way, they can observe and manage their web site visitors as well as callers from a single dashboard.
With this integration, BizPhone’s client will able to use advanced reporting features of Google Analytics and custom reports for tracking their complete business communications including who is visiting, and interacting with them in real time.
Launched in 2011 at UnPluggd event as Cloud based PBX service and later rebranded as BizPhone, the SaaS based service powers your phone as central piece for your business communications. BizPhone intercepts the call and routes it to the mobile phone of the employee at the selected extension and when an employee answers the calls, all the details get recorded in the system. Combined with the facility to tag calls, this provides a powerful way of providing context to a call.
Earlier in August 2012, BizPhone launched Android app (link) to help its client to manage their customer communication. For businesses, the app offers screenpops on mobile for accessing contextual information about callers including call tagging and default dialer on the phone.
Currently BizPhone offers subscription based monthly plans for enterprise (for large volume calls) and upto 1000 monthly call for SMEs.
Besides Android app, BizPhone also has a mobile version of website through which businesses can access all customer communication records on their mobile including call recordings and respond the customers directly over the phone.