Would you do what Cathay Pacific just did? #Leadership

Would you honor this discounted price to avoid public backclash? Or for finding a deeper connect with the audience?

Let’s say you are selling a product for $16,000 and somebody in the team just goofed up the backend system and the price now shows up as $675.

Many people bought. You lost loads of money.

Basically, you are ROASTED.

You have an option:

1. Cancel each of these sale

2. Keep your promise (and lose all the money..and maybe your job too).

What would you do?

Cathay Pacific was in such a situation when the tickets for flights from Vietnam to New York showed up for $675 return instead of about $16,000 normally.

The company too had an option and this is what they did.

Cathay Pacific decided to keep its promise and honor the discounted price.

Tough decision.

Would you honor this discounted price to avoid public backclash? Or for finding a deeper connect with the audience?

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