Haptik, a mobile concierge service, announced that it has a revamped its existing food and movies categories to enhance user experience and drive successful transactions.
The company said the move was based on feedback it received from its users over the last 2.5 years the service has been live, to come up with new chat design elements that process tasks faster.
“The company has worked closely with each of the partners in creating highly customised experiences for conversational commerce, and the respective tasks can be completed end to end by chat bots, while at the same time maintaining the personality of a human assistant,” it said in a statement.
Haptik helps users get things done on chat from finding flights to making a table reservation, to finding the nearest ATM.
