Rescheduling flights has been one of the most harrowing experience any traveler would have gone through. Inability to reach customer support, long holds on the phone and cumbersome procedures to reschedule make the process a pain.
The old procedure involved a call to the customer support, and then the customer care executive will read out (provided you get through one) a list of available alternatives and their corresponding fare differences. Then you choose an option and then decide on the payment. And if the payment is to be made by card then the whole procedure becomes cumbersome, involving One Time Passwords (OTP) and multiple phone calls. Phew! You regret booking the flight in the first place.
Cleartrip has introduced an easier alternative to this by letting users reschedule or change flights online. You can now change pretty much any aspect of the travel itinerary like date, flight and time. These changes can be applied to select passengers and on select sectors also.
All you have to do in order to reschedule is log in to your Cleartrip Account and click on the ‘Change flights’ icon to make the changes.
But The strange fact is that IRCTC had similar function, wherein you can cancel tickets for select customers only, introduce way back. Looks like its time travel agents and airline get their stuff back together.