Cloud telephony company, Exotel has announced the acquisition of Voyce, a platform that allowed businesses to gather customer feedback. This acquisition is a move to strengthen the customer service offerings of the business.
Two of the co-founders of Voyce, Varun Raj and Nikhil Kumar will now be part of Exotel team and the duo will lead the alliances and partnerships efforts at Exotel.
Before the acquisition, Voyce worked with over 20 enterprise hospitality chains across the country.
Nikhil Kumar, Co-Founder, Voyce said, “From our journey of building a B2B product, we realised early on, that to be successful in India, one has to solve a problem in depth. Our idea of being a communication channel between businesses & customers was perfectly in sync with Exotel’s vision & product. In fact, it fuelled our hunger!”
Exotel with over 1000 clients and 70 employees plans to triple their headcount by the end of 2016.