Delivering Bad News and Making Tough Calls

A. Don’t sugarcoat

B. Don’t defend yourself

C. Deal with survivor guilt after layoffs

D. Invite your team into hard decisions

Showing Care and Appreciation to Struggling Employees

  • Help them reprioritize work
  • Stay available
  • Let people know you appreciate their work and understand the toll it has taken
  • Be specific about the positive impact of their efforts
  • Encourage fatigued team members to take time off

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