DrivoJoy : Your Private 2-Wheeler Mechanic

4 comments

  • Interesting concept. Couple of qns:
    1. How are you guys ‘owning’ the experience? How are you controlling the driver’s SLA? What’s the operating model?
    2. Pan-bangalore or certain parts only?

  • 1. We’re not just a lead generation or an aggregation platform. We’re a full stack marketplace where we own the experience by managing end to end supply chain operations, by having our own fleet of mechanics and by standardizing prices and quality. We control the spare parts distribution by ourselves and have been able in maintaining an overall TAT of <75 minutes.
    2. We're currently operational only in Koramangala, HSR and Bellandur areas but plan to expand through the entire city soon.

  • Great initiative. Couple of questions though –

    1. How do you handle large repair works? Do you own a facility?
    2. How do you handle the service parts genuineness?
    3. Would you be also looking at providing a spare vehicle during the time of repairs (some car mechanics/ service stations offer that)?

  • 1. We’re able to address 75% of repair works at customers’ doorstep. However, to handle major repairs, we take the vehicle away and get the work done at our partner workshops.
    2. We only work with authorized and credible spare parts distributors and moreover, our experts cross examine the part before dispatching.
    3. At the moment we don’t. We might look into it in the future.

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