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Facebook’s Virtual Assistant M Is Dead. So Are Chatbots

Bot on rest. Welcome to May 1, 2030
Bot on rest. Welcome to May 1, 2030

Facebook is shutting down M, the personal assistant service.
Facebook’s goal with M was to develop artificial-intelligence technology that could automate almost all of M’s tasks. But despite Facebook’s vast engineering resources, M fell short: One source familiar with the program estimates M never surpassed 30 percent automation.
Last spring, M’s leaders admitted the problems they were trying to solve were more difficult than they’d initially realized.


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