Facebook Is Building A Human-Powered Personal Assistant Into Messenger

Facebook is apparently testing a human-powered personal assistant built into Messenger that will let users ask real people for help in researching and purchasing products among other tasks.

Facebook Messenger

The service is being internally referred to as Moneypenny but won’t be a virtual assistant powered by artificial intelligence like Google Now, Cortana or Siri.

Moneypenny by the sound of it should be closer to a concierge service where people can order anything, though the exact details aren’t yet known.

According to The Information, the service is currently being tested internally by Facebook employees and it isn’t clear how far down the development route Moneypenny has come.

Messenger is turning into a full fledged platform and will combine apps, commerce and gaming with chatting.

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