Favor follow-up questions
Not all questions are created equal. Research reveals four types of questions:
- Introductory questions (“How are you?”)
- Mirror questions (“I’m fine. How are you?”)
- Full-switch questions (ones that change the topic entirely)
- Follow-up questions (ones that solicit more information)
Follow-up questions seem to have special powers. They signal to your conversation partner that you are listening, and want to know more.
