Favor follow-up questionsNot all

Favor follow-up questions

Not all questions are created equal. Research reveals four types of questions: 

  • Introductory questions (“How are you?”)
  • Mirror questions (“I’m fine. How are you?”)
  • Full-switch questions (ones that change the topic entirely)
  • Follow-up questions (ones that solicit more information)

Follow-up questions seem to have special powers. They signal to your conversation partner that you are listening, and want to know more.

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