Feelings Contd.

The behavioral science of intrinsic inspiration is a framework that focuses on six primary categories of feelings that drive us intrinsically, resulting in low voluntary turnover and maximized team revenue potential.

  • Predictability is the human drive to desire certainty, and consistent leadership drives engagement.
  • Recognition is the validation and feedback that people seek to optimize the attention they receive, and it should be considered daily. Recognition is also a public calling-out of both positive contributions and a celebration of effort, even in losses.
  • Aim is the purpose or mission that individuals have, and they are more likely to do their best work when they feel their aim at work matters. Aligning the work of a team to the outcomes of customers’ customers helps create intrinsic inspiration.