Call back service is offered by many companies on their website, where interested person inputs their details and submit the form, in response company’s call center will call back the customer, but these kind of services are limited to companies which have a dedicated website and a call center, also the customer needs to visit the company’s website which is not possible in areas where Internet penetration is low or when the customer is on move.
Whereas ZNI provides a toll-free number (e.g. 0522-3095777) which can be published anywhere e.g. Websites, Promotional Hoardings, Cars, Visiting Cards, Brochures etc. and customers can call on it without incurring any charges.
Once the call is connected with ZNI’s server caller will get an acknowledgement SMS and the called party will get the caller’s information on Call Management Panel (CMP) specially designed for handling such calls. This service is helpful in calculating RoI (Return on Investment) generated by the companies on their marketing campaigns. Since most of the call handling work is done by ZNI’s CBS therefore companies can focus on their core business. With a call handling capacity of more than 300 calls per second, companies won’t miss a single call with CBS.