#freshdesk is a on demand customer support software offering multi-channel and social customer support. Freshdesk combines a robust help desk, a knowledge base and a community engagement platform in an easy to use and affordable SAAS solution. 
Features:
1. Automate Ticket Routing: Automatically dispatch tickets to the right agent with powerful business rules.
2. Simple Contact Management: Keep all your customer and contact information in an easy to use online directory.
3. Manage Email Better: Reply to customers from within the ticket. Get notified by email when customers reply.
4. Multi-channel Customer support: Support customers wherever they are. Now you can support customers through phone, email, web, twitter or Facebook.
5. Empower your users: Let users help themselves through a Self Service Knowledge Base.
