Freshdesk tweaks freemium model, announces forever free plan for small businesses upto 3 agents

Cloud based customer support platform, Freshdesk has launched a new “Forever Free” plan for small business and startups. The company previously offered a juicy “first agent free” across all its plans is now offering three full-time agents free forever on its Sprout plan.Freshdesk_Pricing

The biggest change is the increase of freebies on the Sprout plan. There’s now three free full-time support agents on the Sprout plan. Of course, the new Sprout plan DOES NOT have a couple of features in the old one (now called Sprout Classic).

  • No Custom Domains: First, you can’t map your custom domains to your Freshdesk account on the new Sprout plan. You’d have to use something like yourcomany.freshdesk.com.
  • One Mailbox: You could add unlimited incoming and outgoing mailboxes in Sprout Classic. The new Sprout plan has a cap on one support mailbox.
  • Branded Footer: The new Free Sprout plan has a teensy footer that says “Refreshing Support Powered by Freshdesk”, and that’s not editable.

The company recently unveiled its new logo and had earlier announced Future Fund, a $10mn that will provide 501 startups and incubations with $10M worth of Freshdesk’s cloud based support solution for one year.

Demoed at UnPluggd, Freshdesk has been launching new feature sets (launched MobiHelp, Gamification support etc).

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