Cloud based customer support platform #freshdesk has launched MobiHelp, a free mobile software development kit for Apple’s iOS developers. With MobiHelp, developers can integrate their Freshdesk help desk to apps with a line of code.
App makers often rely on reviews on the iTunes store to tweak their product. With Freshdesk integration, in app customer support can be used to get feedback from app users.
The Freshdesk MobiHelp SDK is free. The company presently has a freemium pricing model where the first agent is free and app developers can get started without paying anything.
Freshdesk converts user feedback into support tickets where developers can mark status and manage their progress. Further, MobiHelp automatically pulls in the user’s app and device ID so that developers receive fine-grained details about the user’s environment.
The system also monitors crashes and sends automatic crash reports to the developer. Developers can use Freshdesk to support users through email and their website.
Developers can add a link or customize a “help” button within their app, and users can access the knowledge base for FAQs, how-tos and recent updates with a single click, all without leaving the application.