#freshdesk is on a roll. After raising $5mn fund from Accel and Tiger, the company launched a few innovative social features (Private Customer Support for Businesses on Facebook, integration with Google Analytics, Gadgets and Contacts [Irresistible for Google Users) and has now announced Freshdesk Future Fund, that will provide 501 startups and incubations with $10M worth of Freshdesk’s cloud based support solution for one year.
With the Freshdesk Future Fund, startups (with under $1M in revenues) can get up to three full-time customer support agents on Freshdesk’s Garden plan free for an entire year. The plan includes multi-channel support capabilities with which startups can support their customers through email, phone, their website, Facebook and Twitter, all from one place. The plan even includes community management capabilities through which startups can engage customers in discussion forums and allow their early adopters to suggest and vote on ideas. Entrepreneurs with multiple brands or product lines can support all brands from a single Freshdesk account.
Freshdesk has also teamed up with leading technology incubators and angel funds including: YCombinator, YouWeb, Tandem Entrepreneurs, Internet India Fund, 500 Startups and Proudly Made in DC.
Catching them young? Building its own ecosystem?