Zendesk , Desk and Chennai based #freshdesk topped the ratings on help-desk services by G2 Crowd, a crowd-sourced business software review site.
Freshdesk scored an 89 while Desk and Zendesk scored 86 and 77 respectively in the satisfaction category. In the G2 score category, Desk topped the list with a 75 while Freshdesk and Zendesk scored 71 and 70 respectively. In the market presence category, Desk topped again with 65 while Zendesk and Freshdesk with 64 and 54 respectively.
The G2 report was based on the survey of 350 software buyers on various help-desk services and what worked and didn’t about them. The top-rated performers were also compared to each other.The top comparison is Freshdesk versus Zendesk, followed by Zendesk versus Freshdesk, followed by Freshdesk versus TeamSupport.
Ticket creation was voted the best feature at 90 percent average satisfaction. Social integration was the lowest voted feature at 76 percent.
3 year old startup Freshdesk has 70 million app viewers per week.Zendesk had recently raised $100 million in an IPO.