HDFC’s EVA Chatbot has addressed over 2.7 million customer queries in 6 months

HDFC’s EVA bot (Eva stands for Electronic Virtual Assistant) has addressed over 2.7 million customer queries in a span of six months.

Information which might generally take an average of 8-10 minutes to obtain, is provided by Eva in a matter of seconds. The bank claims that EVA has an accuracy level of over 85% and uptime of 99.9%,
For sure, EVA is making purposeful strides towards her ultimate goal of revolutionizing the customer interactions through conversational interfaces.