Helpshift has announced that Cisco Investments has recently joined their Series B funding round, which follows previous investors such as Intel Capital, Microsoft Ventures and Salesforce Ventures.

As one of Cisco Investments’ portfolio companies, Helpshift and Cisco will also explore opportunities to integrate Helpshift’s in-app customer support solutions with Cisco’s leading contact center solutions.

In the smartphone era, customers are using mobile apps to interact with products and services. By bringing customer service in-app, Helpshift has eliminated the frustration of customers having to leave the app to get support. The company provides a seamless messaging experience to enable customers to talk to companies like they would talk to their friends.

The Helpshift Story

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