How to handle aggression at work
The first task is to draw a line between professional and personal interactions at work.
Every single individual around you is playing a role and you need to consciously make an effort to remind yourself that in a given capacity, some other role is passing a message to the role you are playing.
You need to be courageous to listen to it as a professional and not personalise it. So you are applying the mantra to yourself and the other person at the same time.
