How to Handle Tough Questions

  • Prepare in advance by identifying potential questions and practicing responses
  • Pause and breathe before answering to gather thoughts and maintain clarity
  • Express empathy and honesty by acknowledging the question and using empathetic language
  • Acknowledge uncertainty and provide unbiased overviews when necessary
  • Use the PREP framework (Point, Reason, Example, Point) to take a stand when waiting any longer would cause damage.

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