How to help others respond
Once you understand the differences, the best way to help others is to follow this three-step formula.
- Expect. The first step is to make your expectations clear and help people understand when and where you expect a response rather than an immediate reaction.
- Model. It is hard to encourage others to respond if you aren’t modeling it yourself.
- Coach. Once you are responding rather than reacting, you can coach others based on your experience and citing examples.