How to help others

How to help others respond

Once you understand the differences, the best way to help others is to follow this three-step formula.

  • Expect. The first step is to make your expectations clear and help people understand when and where you expect a response rather than an immediate reaction.
  • Model. It is hard to encourage others to respond if you aren’t modeling it yourself.
  • Coach. Once you are responding rather than reacting, you can coach others based on your experience and citing examples.

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