How Twitter Lost the Internet War

Over the last ten years, Twitter has cycled through three C.E.O.s—four, if you include Dorsey’s return in 2015—without ever committing to a comprehensive vision for itself. (The fact that Dorsey is simultaneously serving as C.E.O. for Square, another public company, hasn’t helped.) “Jack is not decisive,” a former employee says. “You just can’t have a company with no desire or ability to make decisions. It’s not just abuse, but also product decisions. We used to debate for a thousand hours and the boss man couldn’t make a decision. If you’re unwilling to make anyone upset, it can be paralyzing in many cases. And user abuse is a case like that.”
Source: “Just an Ass-Backward Tech Company”: How Twitter Lost the Internet War | Vanity Fair