IBM Watson Assistant gets new features for call centre automation

  • Technology giant IBM has announced new automation-focused capabilities for Watson Assistant, the intelligent virtual agent that can help businesses leverage AI and NLP to address customer issues on first contact.
  • IBM said users with Plus and Enterprise plans can opt for IntelePeer through an add-on and set up a new phone number with a voice agent.
  • Along with the ability to set up voice agents, IBM has made Watson Assistant’s search skill, announced in beta last December, generally available and introduced a new agent app.