ICICI bank has launched a new service that allows customers to authenticate phone banking transactions with their voice, as opposed to entering a hard-to-remember PIN or password.
The bank’s voice recognition service authenticates customers based on their speech patterns which will be routed through its call centres.
Over 33 million savings bank and credit card holders will be able to avail the voice authentication service, which is aimed at improving the convenience of banking while staying secure.
The tech behind the feature works on voice prints which are made up of over 100 characteristics such as modulation, speed, accent and pronunciation, which are impossible to replicate.
ICICI bank says that the voice print is stored and matched every time a customer calls from their registered mobile number, offering a hands-free solution to customers.
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