Identify the knowledge

Identify critical knowledge, keeping in mind that knowledge is social and intangible rather than a “thing” that can be captured. These questions can serve as a starting point for discussion:

  • Strengths: What gives us a competitive advantage?
  • Gaps: What opportunities and vulnerabilities can we see?
  • Development: How do we develop new knowledge?
  • Innovation: Where do new ideas come from?
  • Learning: How well does the organization support learning?
  • Problem-solving: How well does the organization solve unexpected problems?
  • Retention: How do we embed what we know in order to keep it?
  • Transfer: How do we share what we know across the organization?

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