In order to eliminate different emergency communication and response systems that are in place currently, the government has planned on a “Single emergency number ‘112’ that will be operational from January 1, 2017.
Telecom Minister Ravi Shankar Prasad has approved the provision of a single number service that will be accessible even through those SIMs and landlines whose outgoing call facility has been stopped or temporarily suspended.
‘112’ can be fed as an emergency number in panic button system which will direct the call to concerned departments immediately for help. All the earlier numbers like Police(100), etc will be phased out and telecom operators have been asked to redirect all the calls to existing numbers to 112.
A user will be able to make communication even through SMS and the system will learn about the location of the caller that will be shared with the nearest help through the call centre facility which will have representatives speaking in Hindi, English and the local language.