India’s largest e-ticketing website, IRCTC in a first of its kind move, plans to launch cash-on-delivery for rail tickets to reduce dependency on ticket agents and to curb its high rates of transaction failures online, said two people close to the development, according to reports on livemint.com. The service will be made available in four to six weeks through a partnership with BookMyTicket.com.
The service will initially be made available in 100 cities across the country (via).
The domain name BookMyTrain.com has been registered by Noida-based Anduril Technologies Pvt. Ltd, incubated at Amity Innovation Incubator, an initiative by Amity Business School, and founded by Pooja Chauhan and Anurag Bajpai.
IRCTC has seen approximately 30% failure on transactions made online. This was mainly due to the long duration of page loading and the enormous traffic that the website generated. IRCTC had launched its new ticket booking platform a few months ago.
With all these issues existing, the website has still managed to sell 140.6 million e-tickets last year. According to IRCTC 42% of its transactions are made through Internet Banking and 24% is done through Credit or Debit Cards. Making COD available on the website will expand the number of users in tier II and tier III cities where usage of cash cards and internet banking is very limited.
IRCTC had also previously launched its e-wallet, where users could load money and book tickets without having to go through a banking portal. It had also launched the ticket booking app for WIndows phones by September last year.
Implementing COD will also mean that security and leakage issues will have to be monitored seriously by IRCTC.