IRCTC’s online ticketing revenue drops by 26% in FY17 due to service charge withdrawal

The government’s decision in November 2016 to withdraw service charge on e-tickets, to promote digital payments, cost IRCTC a 26% drop in internet ticketing revenue to Rs 466.05 crore in the financial year 2016-17 *FYI: IRCTC used to levy a service charge of Rs 20 on every non-AC e-ticket and Rs 40 for every AC e-ticket).
IRCTC sold 209 million tickets in 2016-17, amounting to Rs 24,485.21 crore.