Inviting Participation
What a leader needs to do to invite participation:
- Demonstrate situational humility – Acknowledge gaps
- Practice inquiry – Ask good questions and model intense listening
- Set up structures and processes – Create forums for input and provide guidelines for discussion.
- This accomplishes confidence in the team that voices are welcome.
Productive Response
What a leader needs to do to garner productive response:
- Express appreciation – Listen, acknowledge and thank
- Destigmatize failure – Look forward, offer help. Discuss, consider and brainstorm the next steps
- Sanction clear violations
- This creates a shared learning environment with mutual respect.
