Recently many telecom companies have been facing charges for the number of rising call drops. And the Delhi High Court had also supported TRAI and said that the operators need to pay Rs 1 for call drops. However, a survey by digital startup platform RedMango Analytics on the Call Drop issues has revealed some astounding facts and figures.
As per the report, 4% of all the dropped calls were in poor coverage areas, 59.1% of dropped calls were due to poor quality and 36.9% of all the dropped calls were due to network faults.
Call Drop rates in India averaged around 4.73% according to a RedMango study of 20 Cities in 2015 while TRAI prescribes 2% as the acceptable call drop rate for the country.
Interestingly, one of the major reason cited was that high range smart phones worth Rs.30, 000 and above experienced lowest call drops followed by Mid-Range Smartphones ranging between Rs. 21,000 – 30,000 experienced up to 22% call drops and lastly Low-Range Smartphones priced between Rs. 0-20,000 experienced up to 67% more call drops.
The study highlighted three other reasons:
- The most easily identifiable reason being poor connectivity; the report suggests that a call may drop when the phone or tower does not receive the radio signal with enough strength to hold the call.
- The second reason sighted by the study is poor quality, which means a lot of interference in the connection between the phone and the tower.
- The third reason is Network Failures, which means a call may also drop due to various network issues such as congestion or a failed Handover between two towers.