Now this reminds me of Bharati Airtel outsoucing its’ IT ops to IBM, way back in 2004 (the popular $750mn deal).
MMT has outsourced its’ ops to IBM Daksh for the next 5 years.
IBM Daksh will takeover about 400-500 employees from MakeMyTrip.com on its rolls,..IBM Daksh employees will perform travel-related BPO work for MakeMyTrip.com such as offering airline tickets, hotel reservations, car rentals, travel packages and holidays in India as well as in the UK, US, and Australia. It’s a first such deal by a travel portal in India.
MMT is targeting the NRI market which is estimated at $2bn annually, while VFR (Visiting Friends & Relatives) and foreign tourist travel market from the US, UK and Australia is worth about $600 million. [ET]
What’s your take on this? Is this a good sign (that mmt is focusing on core business, and outsourcing the rest)? Or there is too much of hyped-up money in the indian travel industry?
tags: makemytrip, indian travel industry