Hon’ble Minister of Communications Sh. Manoj Sinha today launched “Twitter Sewa” for addressing the complaints and concerns of common man and other stake-holders in the telecom and postal sectors. The twitter handle of the Minister will be @manojsinhabjp.
The Minister said that the telecom ministry and Department of Post will henceforth compile a list of complaints from this Twitter Sewa and categorize them into immediate, mid-term and long-term complaints, while adding that he has complete faith in his officers and staff, but since both the telecom and posts are service sectors, customer is the king here and this is all the more relevant for BSNL and MTNL. The TSPs (telecom service providers) are expected to resolve the complaints forwarded to them under this arrangement.
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The Minister also underlined that there are chances that this twitter seva may be misused by some rogue elements but he expressed the hope that Twitter authorities will take care of the same.
Shri Sinha expressed hope that the Telecom operators from Government as well as private and the Department of Posts shall use the utility of “Twitter sewa” to the fullest to address the grievances of the public.
Qn : Why are these handles personal handles of an individual and NOT of the department?