12% of Online Tickets Are Cancelled at the Last Minute: Cleartrip

Nearly 12% of travelers who book their ticket on Cleartrip, make last minute changes to their travel plans or end up cancelling their tickets, according to a study by the company. The study also found:

  • The largest chunk of this cancellation was for flights at 60%. About 70% of flight cancellations are done online. The rest are through calls to customer care.
  • The remaining 40% were for trains and hotels.
  • 70% of the flight cancellations were done online by the bookers themselves.
  • Of these, 80% are online and 20% are offline (calls to customer care).
  • 40% are for trains and hotels. Of these, 85% are online and 15% are offline.

Cleartrip recently launched cancellation on mobile. Earlier, it launched a flight rescheduling portal as well.

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