Over half of digital govt initiatives failing to scale, expand reach

  • Despite having a digital push and increased investments, 55% of digital government programmes are failing to scale up and increase their reach, according to a report by market research firm Gartner.
  • At least 10% of respondents said that they were at the early stages of experimenting or deploying citizen facing digital services, while only 5% felt that they were at the top of the maturity scale.
  • The survey said that 24% of the government organisations were classified as digitally advanced, delivering fully to their digital initiatives and optimising existing practices.
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