OYO goes live with WhatsApp integration

OYO has started testing WhatsApp enterprise solution.
Travellers booking an OYO will now have the choice to receive their booking confirmations along with cancellation and navigation details for locating a hotel via WhatsApp.


Once a booking is created, the integration will allow OYO to send a  confirmation message through WhatsApp. Customers will receive the message through OYO’s verified profile to ensure reliability.
In case of connectivity issues, OYO will further notify the guests through SMS. Users who do not use WhatsApp will receive notifications through SMS and email. In order to ensure privacy and security for guests, the company will only send relevant information about a guest’s stay through WhatsApp.
Guests will also receive directions for locating their hotel on the day of the check-in and notification in case a booking is cancelled.