Ozonetel’s Cloudagent Now Supports Facebook Chatbots API

Ozonetel has announced that its cloud contact center solution Cloudagent, now supports Facebook’s Chatbots.

The startup’s blogpost says that when chatbots fail to answer customer queries, connecting the FB messenger with Cloudagent will provide help from real agents.

The post added, “It works almost like a live web chat system, but over FB messenger and all the regular features like routing to agents, queuing etc are available. So now, your customers can ask you questions using their FB messenger and your agents can answer their queries using Cloudagent system. All the advantages of using a full featured contact center solution exist like monitoring agent performance, setting disposition, getting screen pops etc.”

With this advancement, the company has now forayed into the social media space. The company claims to have 10 sign ups for this new product.

Total
0
Shares
1 comment
  1. Hey there I am so grateful I found your web site, I really found you by error, while I was
    searching on Bing for something else, Nonetheless I am here
    now and would just like to say thank you for a remarkable post
    and a all round enjoyable blog (I also love the theme/design), I don’t have time to browse it all at the minute but I have saved it and also added in your RSS
    feeds, so when I have time I will be back
    to read a lot more, Please do keep up the great work.

Leave a Reply

Sign Up to Newsletter

Daily.