PickParcel Aggregates Courier Services. And Picks From Your Doorstep!

pickparcelScenario One:

There’s one, or at most two, courier companies around where you live. The last one you sent reached in 7 days. And perhaps could’ve been cheaper to send. And that guy randomly shuts shop in the afternoon and you have to go check again….

Scenario Two:

You’ve just set up a small store on Shopify or suchlike. The local courier guys do not handle perishables. Or do not handle them well. You also have calls to take, the site to maintain, payments to collect and make, and you’re the only marketing team you’ve got. Heading out to the courier guy to send those is yet another task you could well do without.

This is what PickParcel – an online aggregator of courier services – is trying to solve for you. Do it from home/office, and do it cheaper.

The founders – Ayush and Akshat Agrawal were earlier involved in ecommerce – selling products on different marketplaces like ebay, amazon, tradus, etc.

“We had to arrange our own logistics, but since we had very few parcels to send, no courier company was signing up with us. At that time we researched a lot but didn’t find anything like this so we decided to start this service and help people like us who face such problems on a daily basis.”

It helped that the last generation in both their families had been involved in logistics!

PickParcel covers 10000 pin codes right now thanks to tie-ups with all major courier companies across the country. This gives them a reach much bigger than most other entrenched players! They have their own setup for pickups and deliveries in a few major cities like Delhi, Mumbai and Bangalore, but for other places where they are not present, they rely on their courier partners. They are also trying to expand in cities like Chennai, Hyderabad, Kolkata, etc. There are both formal and informal arrangements that courier companies or their franchisees provide for home/office pickups, but those themselves aren’t always reliable right now. PickParcel’s dependence on their partners for pickup reliability, of course, is a challenge they will likely face in the days ahead.

They negotiate special rates with courier companies to offer their services online which and in return offer reasonable rates to the users. They do liaise between the consumer and the courier company as needed for service issues, and process refunds at their own end directly.


The service is straightforward to use – enter details of the parcel, pick a delivery option, enter addressee details, print your label and await parcel collection from your location. It’s early days; the web interface seemed a little slow, my home’s pin code was missing and the 1-3 Days’ Express Delivery was way cheaper than the 5+ Days Economy options – but we’re sure they’ll figure these issues out with better QA as they grow. Right now you can book one parcel at a time, though there’s a “contact us” offering for bulk couriering.

The core offering is definitely useful (though they do expect folks to measure each parcel strictly in centimeters – all three dimensions!) both as an individual or if you run a small business – give this one a shot. We expect to see this service both improve and grow over the year, and will keep you updated on their growth.

  1. Hi! have you considered deleting this article, in light of pickparcel.com being a giant scam?

  2. how dare you cheat the customers….you are the fake people..
    you dint even put contact number in your website…
    even though i found your number by google ..
    do u have manners at all , how many times i tried to call you..?
    why you people not answering the call…if answer you putting on hold …
    you don’t have manners at all.

    i place order through pick parcel on 5th November..my expected pick up time is 2:30 to 6:3- pm..but still it is not happened…
    my Pick Parcel Booking id 144670745129786..
    if you read this mail…if you are responsible to customers…if you have manners make a call to me…

    my contact number 9177805595.

    NOTE: by the way i am going to file a complaint on you in the court for the reason of cheating customers like this

  3. PickParcel.com are cheaters and they don’t even reply on mails. Even after multiple followUps…
    Please see the below mail chain with the PayU team and PickParcel team.
    From: care@payu.in
    Sent: Tuesday, November 10, 2015 3:16 PM
    To: kripanshu.dixit@newgen.co.in
    Cc: parasonlineservices@gmail.com ; care@payu.in ; kripanshudixit@yahoo.com
    Subject: Re: Re: [#944182] Re: PickParcel Booking 144583249029090- Scheduled for Pickup [Support #944001] [Support #952837] [Support #957846]

    Dear Customer,


    Please be informed that if you are not getting any response from the merchant then request you to kindly contact with your issuing bank and ask them that you want to raise the dispute/ chargeback for your transaction and your bank will help you to get your money back.

    We appreciate your understanding with regard to this matter.

    Thanks & Regards,
    Disha Kapoor

    Original Message

    ———- Forwarded message (care@payu.in) ———-
    From: kripanshudixit@yahoo.com
    Sent: 10 Nov 2015 15:12
    To: parasonlineservices@gmail.com,care@payu.in
    Cc: kripanshudixit@yahoo.com
    Subject: Re: [#944182] Re: PickParcel Booking 144583249029090- Scheduled for Pickup [Support #944001] [Support #952837]

    Dear Disha,

    Please let me know about the status for refunding the money.

    Kripanshu Dixit

    From: kripanshu
    Sent: Monday, November 09, 2015 12:24 PM
    To: parasonlineservices@gmail.com ; care@payu.in
    Cc: kripanshudixit@yahoo.com
    Subject: Re: [#944182] Re: PickParcel Booking 144583249029090- Scheduled for Pickup [Support #944001] [Support #952837]

    Dear Paras,

    This is very bad that even after multiple follows for the order pick up and delivery no one is taking care of it.

    I would like to say that I want my money back because I want to cancel my service request of pick up and delivery.

    Kindly do initiate the refund process for the requested service.

    Dear Disha,

    Please help me to get the refund because I don’t need the service any more.

    The courier is already done so I want the refund for the requested service due to delay in response of 10 working days.

    Kripanshu Dixit
    Mob – 9999279476

    From: care@payu.in
    Sent: Monday, November 09, 2015 12:09 PM
    To: parasonlineservices@gmail.com
    Cc: care@payu.in ; kripanshudixit@yahoo.com ; kripanshudixit@yahoo.com
    Subject: Re: Re: [#944182] Re: PickParcel Booking 144583249029090- Scheduled for Pickup [Support #944001] [Support #952837]

    Hi Team,


    Kindly find the mail trail and the below screenshot of the successful transaction for your reference/ action and request you to address the customer’s query accordingly, as he is not getting any response from your side.

    Dear Customer,

    Please note, we have forwarded your query to http://www.pickparcel.com.
    Request you to kindly contact with them for any further assistance related to the service/ refund.

    Transaction ID : 144583249029090

    Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
    305052467 451192247 529904897676 capture 67.26 SUCCESS 2015-10-26 09:39:49 2015-10-26 09:39:49 NA

    I appreciate your understanding with regard to this matter.

    Thanks & Regards,
    Disha Kapoor

    Original Message

    ———- Forwarded message (care@payu.in) ———-
    From: kripanshudixit@yahoo.com
    Sent: 09 Nov 2015 11:54
    To: care@payu.in
    Cc: care@payu.in,kripanshudixit@yahoo.com
    Subject: Re: [#944182] Re: PickParcel Booking 144583249029090- Scheduled for Pickup [Support #944001]

    Dear Team,

    Please let me know the status for the refund for the payment made as per the below ticket no – #944182.

    Kripanshu Dixit

    From: care@payu.in
    Sent: Friday, November 06, 2015 12:56 PM
    To: kripanshudixit@yahoo.com
    Cc: care@payu.in
    Subject: [#944182] Re: PickParcel Booking 144583249029090- Scheduled for Pickup [Support #944001]

    Thank you for writing to PayU India.

    Hi kripanshu -,

    Your email has been assigned to our MRM Team (Merchant Relationship Management). The trouble ticket number for your submitted query is #944182.

    For all correspondence on this query, please quote this ticket number. We will respond to you within few hours; however, it may take 2 business days to resolve your query.

    Happy Earning !
    PayU MRM Team.

  4. These guys are horrible.. I have been emailing them since October for two refunds for the packages they have misplaced.. They don’t receive calls or reply to emails.. BIG TIME FRAUDS… don’t book with them EVER

  5. I’ve booked for pickup and paid the amount but they have not received the parcel. Then I tried to contact the pick parcel team but they are not replying to my mail and also they are not receiving the call. And its not about 1 parcel, they have done this with 2 parcels. These fuckers are just cheating with the customers.
    AWB No. 1 – 40348558401
    AWB No. 2 – 40348558390

  6. Pickparcel.com is a scam. I ordered courier service (Order Number: 41623771335). I selected Aramex. I made the online payment, But no one ever came to pick up the courier. I called the company, one phone is switched off and other one no answer. sent emails. No response. I ended up wasting 5 days. Looks like a bunch of scammers sitting out there. Finally I had to approach PayUMoney for refund of amount.

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