Worried about potholes in your area? Don’t know where to report? Log on to http://www.voiceofcitizen.com/. The pothole tracking system was started in November 2011 by the Brihanmumbai Municipal Corporation (BMC) but was available only for Android handsets till now. It is now reported to be expanding to include the portfolio of non-android smartphones as well.
According to a report by Hindustan Times, the application will be expanded to non-android phones in a week’s time. With this, users of non-android mobile phones but with GPS and GPRS capabilities will be able to upload pictures of potholes directly on the website.
Once uploaded, the pictures are then assigned to the contractor for the area, and they need to attend to the complaint within 48 hours from that time. Presently it takes about 5 days for a contractor to access and close a complaint.
As of now those with non-android phones can upload the complaint photograph by logging on to the site but this will change once the new app is launched. The website also makes available a pothole summary report that is updated every day. Also once can view the status of each complaint via a complaint number or by putting in the address of the location where the pothole is located on the site or on the BMC site http://www.mcgm.gov.in/. At the time of writing this article the report showed that out of 6734 reported pothole complaints 5059 have been attended and 4787 have been closed.
To further bring transparency to the system, BMC is now planning to report a list of failed contractors (those who failed to adhere to the deadlines and solve the complaint), on their website and the fines levied on them. Once the non-android application is launched in the next few days, further plans and initiatives will be known.