According to a PTI report
The service will be launched on a few select trains to facilitate passengers to contact on-board staff through sms or phone call for complaints related to cleanliness in coaches, toilets and other problems faced during journey.
The project was announced earlier during the railway budget this year. The railway ministry is looking to improve its ticketing website IRCTC as well as provide facilities such as free wi-fi on trains.
The Indian railways get a large number people trying to book tickets simultaneously and its website usually hangs up during peak hours.
Aside: In an article on our site earlier, BalaSundaraRaman (Sundar), the co-founder of Ideophone had written about the flaws and things that need to be fixed. His post, “Five things IRCTC ticketing site must fix: A geek’s wishlist for IRCTC/Indian Railways,” was noticed by the railway minister on Twitter who promised to fix the site.