Rashmi Bachani has filed an online signed petition to the CEO of redBus and CEO of goibibo, asking them to ensure the bus services aggregated by them are safe for travel by anyone. The online petition has garnered over 13900 supporters.

This Is What Happened:

“I was molested by a bus driver. Apparently a girl sleeping alone on a single berth equals easy prey, and the driver felt I was up for “grabs”.

Rashmi said that redBus cannot wash their hands off by saying “it is the responsibility of the bus operator” and leave it at that. They have to be responsible for any occurrence.

Below mentioned are some action points demanded to be implemented in the petitioned:

1) Background Verification of Drivers & all staff should be mandatory for listing on redBus.
2) List of Drivers, Staff with photo & employee id on the redBus website.
3) Employee ID, Name, Photo (of the driver, helper) clearly indicated on the bus tickets, and available on the redBus App.
4) Phone Numbers in the Bus – clearly visible to all passengers – stating “In the case of emergency / complaints, call this number”. [link to petition]

redBus Response

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CEO of redBus, Prakash Sangam, took note to her comments and cared to reply to the petition.

Some of his comments on the petitions:

1) Whenever any seat is booked by a female passenger, the adjoining seat gets automatically reserved only for female travellers.
2) ‘Track my Bus’ feature pioneered by redBus, where the real-time location of buses are tracked via GPS installed on buses.
3) A very recent feature that we have added is ‘Rest Stops Information’. On buses that have GPSs, we are accurately able to gather information on all the rest stops made by buses where we show the location (on the map) and the duration of the stop of the bus.

“We would like to highlight that redBus is a bus ticketing marketplace platform connecting bus operators with travellers. Despite this context, redBus in its capacity as a socially responsible corporate citizen, has always endeavoured to ensure the safety and security of the commuters.”

Question For redBus:

At the outset of it, with technology developing to an extent where people are getting services and help through twitter- a system which Indian Railways is using, why can’t technology oriented companies do the same?

Bus operators are running services and aggregators are helping people get their service, so, who is responsible for the safety of passengers?

Least, shouldn’t redBus ban/blacklist these drivers/buses?

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